'Customer' - one who buys

'Satisfy' - fulfill the needs and desires of

'Customer Satisfaction' - knowing the needs and desires of those who buy your product/service and providing it in an accommodating, efficient manner

 Congratulations to these new CIAC-Certified Professionals:

Michael Ray, CIAC-Certified Strategic Leader

Senior Vice President - aigdirect.com, USA

 

Sharon Wendell, CIAC-Certified Mangement Apprentice

Supervisor - aigdirect.com, USA

 

Kerry Pulford, CIAC-Certified Management Apprentice

Project Coordinator - Quest, South Africa

 

Phyllis Young, CIAC-Certified Operations Manager

Customer Service Administrator - Lifeway Christian Resources, USA

 

Wan Hooi Ling, CIAC-Certified Management Consultant

Advisory IT Specialist - IBM Malaysia, Malaysia

 

Lori Fraser, CIAC-Certified Management Consultant

Strategic Contact - Consultant, USA

 

Sylvia Chrunik, CIAC-Certified Management Apprentice

Manager Sales & Service - Scotia Bank, Canada

 

Barb Young, CIAC-Certified Operations Manager

Manager, Member Care Center - CAA SC Ontario, Canada

 

Casey Puccinelli, CIAC-Certified Operations Manager

Manager, ACCU-CHEK Pump Support - Disetronic Medica, USA

 

Maria Krebs, CIAC-Certified Operations Manager

Customer Care Supervisor -  Avon Products, USA

 

Deanna Schrock, CIAC-Certified Management Apprentice

Training & Development Supervisor - AAA Texas, USA

 

Josie Palomera, CIAC-Certified Management Apprentice

Operations Analyst - AAA Texas, USA

 

Barbara Musselman, CIAC-Certified Management Apprentice

Supervisor - AAA Texas, USA