|
The Call Center Industry Advisory Council (CIAC) is a not-for-profit industry organization that exists to promote and enable high performance in call center people and operations. Through its programs and services, CIAC helps centers around the world create competitive advantage by empowering their people to provide superior service.
CIAC's work is focused on:
§ Industry Standards and Certification. CIAC is the sanctioned standards and certifying board for the customer contact profession. It administers and governs globally-recognized CIAC Certification, the first and only standardized and accredited certification for call center executives, managers, and professionals.
§ Workforce Development initiatives that promote call centers as a career destination. The work of CIAC is advancing the customer contact profession by helping to attract and retain skilled and committed professionals.
§ Advocating the correlation between skilled human capital and call center business success. CIAC is inspiring exceptional service delivery in centers around the world by promoting a culture that develops and rewards outstanding performance.
CIAC is not a membership organization or professional association.
CIAC History
|
