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New CIAC-Certified Professionals
Mohammed Hyder, CIAC-Certified Management Consultant
Senior Supervisor - Mobily, Saudi Arabia
 
Alvin Lee, CIAC-Certified Operations Manager
Customer Service Manager - McGraw Hill Education, Singapore
 
Fairuz Hoosain, CIAC-Certified Management Associate
Team Leader - Old Mutual, South Africa
 
Sudianto Lay, CIAC-Certified Operations Manager
Call Center Planning Manager - PT. Standard Chartered Bank, Indonesia
 
Anatolijus Fouracre, CIAC-Certified Strategic Leader
Executive Director - EDS Advanced Solutions, Canada
 
IBM China:
Rachel Shen, CIAC-Certified Management Consultant
Training Officer
 
Jeffrey Rong Li Fu, CIAC-Certified Management Consultant
SDM
 
Jin Yuan Wu, CIAC-Certified Management Consultant
EUS Competency Manager
 
Maxis Mobile:
Suhanthi Arumugadass, CIAC-Certified Management Consultant
Head of Quality Assurance - Malaysia
  
Andrew Tan Siong Eng, CIAC-Certified Management Consultant
Assistant Manager - Malaysia
 
Aliza Bt Ismail Gapree, CIAC-Certified Management Consultant
Manager - Malaysia
 
Cablevision:
John Douglas, CIAC-Certified Management Associate
Supervisor, Technical Support
 
Julie Smith, CIAC-Certified Management Associate
Supervisor, Technical Support
 
Louis Natalini, CIAC-Certified Management Associate
NJCC Supervisor
 
Shelly Arthur, CIAC-Certified Management Associate
Operations Manager, Technical Support
 
Vincent D'Amore, CIAC-Certified Management Associate
Senior Specialist Quality Assurance
 
American Express:
Bimal Mendiratta, CIAC-Certified Operations Manager
Director - India
 
Keith Mackenzie, CIAC-Certified Operations Manager
Director - Canada
 
Tina Conforti, CIAC-Certified Operations Manager
Corporate Services Operations Manager - Canada
 
Joanna Befanis, CIAC-Certified Operations Manager
Director - Canada
 
Arnaud Carette, CIAC-Certified Strategic Leader
Director, EMEA Line Optimization - UK
 
Jamie Hager, CIAC-Certified Strategic Leader
Director - UK
 
Luciana D'Amico, CIAC-Certified Operations Manager
Margin Enhancement LACC Manager - USA
 
Thomas Mercer, CIAC-Certified Operations Manager
Manager Workforce Planning EMEA - UK
 
Graciela Blanco, CIAC-Certified Strategic Leader
CSI Head - Argentina
 
Colin Hume, CIAC-Certified Strategic Leader
Director LO LACC - UK
 
Miriam Kwai, CIAC-Certified Operations Manager
Head of Risk Operations - Hong Kong
 
Juan Carco, CIAC-Certified Operations Manager
LAAM & CA Workforce Planning Mgr. - Argentina
 
Jorge D'Antiochia, CIAC-Certified Operations Manager
Customer Service Director - Argentina
 
Silvia DeLuca, CIAC-Certified Operations Manager
Customer Service Manager - Argentina
 
Rajiv Bathla, CIAC-Certified Operations Manager
Director - India
 
Dale Williams, CIAC-Certified Operations Manager
Head of Lin Optimization - UK
  
Christine Wakefield, CIAC-Certified Strategic Leader
VP Service Delivery & Customer Experience - Australia
 
Pepa Fernandez, CIAC-Certified Operations Manager
Customer Service Leader - Spain
 
Carlos Paniagua, CIAC-Certified Operations Manager
Customer Service Manager - Spain
 
Lucy Brooks, CIAC-Certified Operations Manager
Director, Cardmember & Merchant Svcs. - UK
 
Jose Vazquez Mendez, CIAC-Certified Strategic Leader
VP Customer Service Delivery - UK
 
Adrian Janssen, CIAC-Certified Operations Manager
Head of Credit Service - Australia
 
HT Wei, CIAC-Certified Operations Manager
Call Center Head - Taiwan
 
Tara Borissow, CIAC-Certified Operations Manager
Operations Manager - UK
 
Ryoko Mannen, CIAC-Certified Operations Manager
Call Center Head - Japan
 
Rafael Tello, CIAC-Certified Operations Manager
Customer Service Manager - Spain
 
Nutan Sood, CIAC-Certified Operations Manager
Customer Service Manager - Australia
 
Ariane Cowie, CIAC-Certified Operations Manager
Customer Service Manager - Australia

 

 CIAC Certification - Leadership & Management Designations:

CIAC-Certified Strategic Leader (CCSL)

CIAC-Certified Operations Manager (CCOM)

CIAC-Certified Management Consultant (CCMC)

CIAC-Certified Management Associate (CCMA)

 

"Achieving CIAC Certification is a very rewarding experience.  It not only reinforced the things our centre does well but also provided an opportunity for identifying areas for improvement in both management and operations, and has given me the tools to excel in my management position. I am very proud of my accomplishment and encourage others to take advantage of CIAC Certification.”

Sylvia Chrunik, CCMA
Operations Manager

Customer Contact Centre

Scotiabank, Canada

 
 
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