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Sharon Vernon, CIAC-Certified Management Apprentice
General Manager, Operations - Quest, South Africa
Mary Jane Krusinski, CIAC-Certified Management Apprentice
Call Center Supervisor - Cablevision, USA
Geri Ann Comolli, CIAC-Certified Management Apprentice
Call Center Manager - Cablevision, USA
Maribel Tirado, CIAC-Certified Management Apprentice
Customer Care Advisor - aigdirect.com, USA
Helen MY Chan, CIAC-Certified Operations Manager
Manager Customer Service - FedEx Express Hong Kong Ltd., China
Keith Teel, CIAC-Certified Operations Manager
Sales Manager - Response Insurance, USA
Justin Alexis Lee, CIAC-Certified Operations Manager
Operations Manager - Atos Origin, Malaysia
Del Herner, CIAC-Certified Strategic Leader
Customer Service Manager - Montana-Dakota Utilities & Great Plains Natural Gas Company, USA
Desiree Bombenon, CIAC-Certified Strategic Leader
President & COO – PDL Contact Centers, Canada
Gregory Augspurger , CIAC-Certified Operations Manager
International Contact Center Manager – John Deere Company, USA
Ajeetpal Singh, CIAC-Certified Operations Manager
Service Desk Line Manager – Intel, Malaysia
Telkom SA Limited – South Africa:
Christoffel Johannes Thesner, CIAC-Certified Strategic Leader
Senior Manager Call Management Centre
Beverley van Staden, CIAC-Certified Strategic Leader
Senior Manager Customer Care Operations – Telkom Media
Bradley Haupt, CIAC-Certified Strategic Leader
Manager, National Contact Centers
Charles Louis Horak, CIAC-Certified Operations Manager
Manager, National Contact Center, Analysis & Business Support
Wilmarie Muller, CIAC-Certified Operations Manager
Manager
Theresa Vika, CIAC-Certified Operations Manager
Call Center Manager
Sifiso Mkhize, CIAC-Certified Operations Manager
Call Center Manager
Wayne Perumal, CIAC-Certified Operations Manager
Senior Manager Operator Service & Telegraph Contact Centers
Peter Peyper, CIAC-Certified Operations Manager
Technical Support Manager
PeopleSupport – Philippines:
Aaron M. Valencia, CIAC-Certified Management Consultant
Vertical Training Manager
Noel C. Mapue II, CIAC-Certified Management Consultant
Training Manager
Brenda Gomez, CIAC-Certified Management Consultant
Training Manager, Travel & Consumer
Olive R. Ybanez, CIAC-Certified Management Consultant
Senior Trainer
Coca-Cola – USA:
Alison Andersen, CIAC-Certified Operations Manager
Site Manager, Tampa Customer Development Center
Glenn Gemmill, CIAC-Certified Operations Manager
Director of Operations, Customer Development Center
Nicole Thomas, CIAC-Certified Operations Manager
Senior Manager, Workforce Development
IBM Malaysia Sdn. Bhd.:
Kavitha Sivagnam, CIAC-Certified Operations Manager
Supervisor
Adrian KH Loh, CIAC-Certified Operations Manager
Operations Manager
Asha Bin Abu Samah, CIAC-Certified Operations Manager
Transition Manager
Wan Hooi Ling, CIAC-Certified Management Consultant
Advisory IT Specialist
aigdirect.com - USA:
Michael Ray, CIAC-Certified Strategic Leader
Senior Vice President
Sharon Wendell, CIAC-Certified Management Apprentice
Supervisor
American Automobile Association - USA:
Deanna Schrock, CIAC-Certified Management Apprentice
Training & Development Supervisor - AAA Texas
Josie Palomera, CIAC-Certified Management Apprentice
Operations Analyst - AAA Texas
Barbara Musselman, CIAC-Certified Management Apprentice
Supervisor - AAA Texas
Barb Young, CIAC-Certified Operations Manager
Manager, Member Care Center - CAA SC Ontario, Canada
Kerry Pulford, CIAC-Certified Management Apprentice
Project Coordinator - Quest, South Africa
Phyllis Young, CIAC-Certified Operations Manager
Customer Service Administrator - Lifeway Christian Resources, USA
Lori Fraser, CIAC-Certified Management Consultant
Strategic Contact - Consultant, USA
Sylvia Chrunik, CIAC-Certified Management Apprentice
Operations Manager- Scotiabank Calgary Customer Contact Centre, Canada
Casey Puccinelli, CIAC-Certified Operations Manager
Manager, ACCU-CHEK Pump Support - Disetronic Medica, USA
Learn more about the CIAC Certification Designations:
CIAC-Certified Strategic Leader (CCSL)
CIAC-Certified Operations Manager (CCOM)
CIAC-Certified Management Consultant (CCMC)
CIAC-Certified Management Apprentice (CCMA)
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