IDBI INTECH Limited, India
Deepak Wagh, CIAC-Certified Customer Representative
IDBI INTECH Limited, India
Geetha Nadarajah, CIAC-Certified Management Consultant
Operations Manager - IBM, Malaysia
Christelle Correia, CIAC-Certified Strategic Leader
Senior Manager - Clientele Life, South Africa
Bobbie Jo Dean, CIAC-Certified Strategic Leader
Operations Finance Manager - 21st Century/Farmers Insurance, USA
Georgina Muthama, CIAC-Certified Management Associate
Contact Centre Supervisor - Clientele Life, South Africa
Yesenia Monroy, CIAC-Certified Management Associate
USA
Ares Sai Rong, CIAC-Certified Management Consultant
Floor Manager - Citibank, Malaysia
Maxis Mobile Services - Malaysia:
Ng Thong Guan, CIAC-Certified Management Associate
Assistant Manager
Zarmiyati Bustami, CIAC-Certified Management Associate
Senior Executive
Cynde Chong Bau Wah, CIAC-Certified Operations Manager
Head of Telesales
Yip Choong Yu, CIAC-Certified Management Consultant
Senior Manager
Thinagaran Govindasamy, CIAC-Certified Management Consultant
Head of Customer Service Support
Anthony Charles George, CIAC-Certified Operations Manager
Manager
Lee Ching Yee, CIAC-Certified Operations Manager
Assistant Manager
Duncan Lariche, CIAC-Certified Operations Manager
Manager
Soo Ai Li, CIAC-Certified Operations Manager
Assistant Manager
Augustin Jason Chai Chon Hin, CIAC-Certified Operations Manager
Senior Executive
Tan Teong Keat, CIAC-Certified Operations Manager
Manager, Campaign Operations
Ho Yik Leng, CIAC-Certified Operations Manager
Manager, Customer Relations
Nur Salina Yin Bt Abdullah, CIAC-Certified Operations Manager
Manager, Central Data Processing Unit
Nur Elina Wong Bt Abdullah, CIAC-Certified Management Consultant
Manager of Training
Arundas Michael, CIAC-Certified Operations Manager
Manager, Enterprise Customer Service Unit
Naganather Kandasamy, CIAC-Certified Operations Manager
Senior Executive
Nur Elina Wong Bt Abdullah, CIAC-Certified Management Consultant
Manager of Training
Debbie Belardes, CIAC-Certified Strategic Leader
Manager, Personal Lines Underwriting & Client Services - CIG, USA
Justin Gray, CIAC-Certified Operations Manager
Manager, Information Center - AIR, USA
Ong Keng Teong, CIAC-Certified Operations Manager
Delivery Leader - IBM, Malaysia
Cornelius Williams, CIAC-Certified Operations Manager
Account Manager - Cupola Teleservies Ltd., UAE
Robert Archambault, CIAC-Certified Strategic Leader
Senior Manager - Hewlett-Packard, Canada
Ludy Reyna, CIAC-Certified Operations Manager
Vice President, Operations - Rail Europe, USA
Jordan Bjork, CIAC-Certified Operations Manager
Operations Support Manager - Coca Cola, USA
Ahammed Shaheen, CIAC-Certified Operations Manager
Account Manager – Cupola Teleservices, UAE
Abdullah El-Ameen Mohammed, CIAC-Certified Operations Manager
Supervisor - Abu Dhabi Distribution, UAE
Manish Verma, CIAC-Certified Strategic Leader
Head, Human Resources - Principal Pnb Asset Management, Mumbai
Sian Hoff, CIAC-Certified Management Associate
Program Manager, Contact Centre Strategy & Programs – EDS, Canada
Felicia Jones, CIAC-Certified Management Associate
Supervisor – Cablevision, USA
Stephen Canarozzi, CIAC-Certified Operations Manager
Manager - Covidien, USA
Lynn Chiu, CIAC-Certified Operations Manager
Formally with American Express, Taiwan
Wael Mohammed Baaqeel, CIAC-Certified Operations Manager
Call Center Leader - Zain, Saudi Arabia
Kevin von Berg, CIAC-Certified Management Consultant
Corporate Specialist - ESKOM, South Africa
Deirdre Allen, CIAC-Certified Management Consultant
USA
American Express:
Juan Orfila, CIAC-Certified Operations Manager
CMS Hub Manager, Argentina
Maria Grazia Cerquetti, CIAC-Certified Operations Manager
Director, Customer Service, Italy
Santiago Cuarterola, CIAC-Certified Operations Manager
Director, G-BPS & Card Issuance LACC, Argentina
Belinda Banks, CIAC-Certified Operations Manager
Director, Operations, Canada
Dwight Heffelfinger, CIAC-Certified Operations Manager
Manager, Credit Operations, Mexico
Gerald Parent, CIAC-Certified Operations Manager
Director, Operations, Canada
Micha Fidom, CIAC-Certified Operations Manager
Manager, Relationship Care, United Kingdom
Alessandra Antolini, CIAC-Certified Operations Manager
World Service Leader, Italy
Mandy Dhadday-Aujla, CIAC-Certified Operations Manager
Customer Service Leader, United Kingdom
Luca Pelliccia, CIAC-Certified Operations Manager
World Service Leader, Italy
Patricia Giraldo, CIAC-Certified Operations Manager
New Account Manager, Mexico
Nicole Thorne, CIAC-Certified Operations Manager
Director, World Service Learning Network, Canada
Indira Raman, CIAC-Certified Operations Manager
Manager Collection Operations, Singapore
Simon Harrison, CIAC-Certified Operations Manager
Customer Service Leader, United Kingdom
Sandra Rhynes, CIAC-Certified Operations Manager
Director, United Kingdom
Massimiliano Potenza, CIAC-Certified Operations Manager
World Service Leader, Italy
Melanie McCann, CIAC-Certified Operations Manager
Manager Credit Design, United Kingdom
Hana Lear, CIAC-Certified Operations Manager
Senior Project Manager, United Kingdom
Sergio Susic, CIAC-Certified Operations Manager
Director, Credit Operations, Argentina
Osvaldo Araujo, CIAC-Certified Operations Manager
Manager, Netherlands
Claudia Vallejo, CIAC-Certified Operations Manager
Credit Director, Mexico
Eugenio Fonseca, CIAC-Certified Operations Manager
Director, Mexico
Karen Tiltman, CIAC-Certified Operations Manager
Director Customer Service, United Kingdom
Arturo Salcedo, CIAC-Certified Operations Manager
Corporate Sales Manager, Mexico
Edith Del Razo, CIAC-Certified Operations Manager
Manager, Mexico
Gerardo Mejia, CIAC-Certified Strategic Leader
Vice President Risk Management, Mexico
Marc Hollenberg, CIAC-Certified Strategic Leader
Vice President & Business Leader, Canada
Samantha Turner, CIAC-Certified Operations Manager
Re-engineering Manager, United Kingdom
Masataka R. Watanabe, CIAC-Certified Operations Manager
CSL Japan J2 Call Center, Japan
Greg Porter, CIAC-Certified Operations Manager
Manager Risk Operations, Australia
Richard Sandell, CIAC-Certified Operations Manager
Director, Australia
Robert Panozzo, CIAC-Certified Operations Manager
Head of David Jones Aliance Operations, Australia
Eva De Arriba Calero, CIAC-Certified Operations Manager
Customer Service Leader, United Kingdom
Louis Burrows, CIAC-Certified Operations Manager
Project Manager SDO, United Kingdom
Julia Charman, CIAC-Certified Operations Manager
Customer Service Leader, United Kingdom
Mercy Wijaya, CIAC-Certified Operations Manager
Manager Process & Production Support, Australia
Steve Symes, CIAC-Certified Operations Manager
Director, Australia
Rob Stanbrook, CIAC-Certified Operations Manager
Customer Service Leader, Australia
Dave Bennett, CIAC-Certified Operations Manager
Workforce Planning Manager, Australia
Matias Carrio, CIAC-Certified Operations Manager
Customer Experience Program Manager, Australia
Akira Kinoshita, CIAC-Certified Strategic Leader
VP World Service, Japan
Shannon Hamilton, CIAC-Certified Strategic Leader
Director, Canada
Andrew Carlton, CIAC-Certified Strategic Leader
GM & VP CSI, Canada
Fiona Keough, CIAC-Certified Strategic Leader
Vice President Customer Service, Australia
IBM China:
Wei Ting Jun, CIAC-Certified Operations Manager
Teleservice Team Leader
Sammy Kwok Wai Kie, CIAC-Certified Operations Manager
Operations Manager
Zhu Xiao Min, CIAC-Certified Operations Manager
CSC Team Leader
Stella Wen, CIAC-Certified Operations Manager
CSC Operations Manager
Lesley Chan, CIAC-Certified Strategic Leader
Manager, Service Delivery
Yuan Yao, CIAC-Certified Management Consultant
Manager
Wallace Chung, CIAC-Certified Strategic Leader
Competency Manager
Queenie Cao, CIAC-Certified Operations Manager
Operations Manager
Soo Siew Tien, CIAC-Certified Operations Manager
Operations Manager
James HM Chan, CIAC-Certified Operations Manager
Operations Manager
CIAC-RECERTIFIED PROFESSIONALS:
Jean Bave-Kerwin, CIAC-Certified Management Consultant (CCMC)
JBK Consulting, USA
Rose Du Preez, CIAC-Certified Management Consultant (CCMC)
Service Monitor, South Africa
Peter Peyper, CIAC-Certified Operations Manager (CCOM)
Telkom, South Africa
Monde Kotsedi, CIAC-Certified Operations Manager (CCOM)
Telkom, South Africa
Brian Parkhouse, CIAC-Certified Operations Manager (CCOM)
State Farm Insurance, USA
Debra Buck, CIAC-Certified Operations Manager (CCOM)
Jostens, USA
Barb Brown, CIAC-Certified Operations Manager (CCOM)
McKesson Medical, USA
Todd Arnold, CIAC-Certified Strategic Leader (CCSL)
Managing Principal-Smart Customer Insights LLC, USA
Charles Louis Horak, CIAC-Certified Operations Manager (CCOM)
Manager-Telkom SA, South Africa
Nada Al Gassab, CIAC-Certified Operations Manager (CCOM)
Customer Solutions & Quality Manager-Silah Gulf, Kingdom of Bahrain
Sylvia Sales, CIAC-Certified Operations Manager (CCOM)
Manager-21st Century Insurance, USA
Kristin Henderson, CIAC-Certified Management Consultant (CCMC)
Regional Director-Wyndham Worldwide, Canada
Susan Steeves, CIAC-Certified Operations Manager
Senior Director Operations-Wyndham Worldwide, Canada
Nahal Khalifa, CCOM
Mobily, Saudi Arabia
Sylvia Chrunik, CCMA
Scotiabank, Canada
Lori Fraser, CCMC
Strategic Contact, USA
Terry Lang, CCOM
USA
Wan Hooi Ling, CCMC
IBM Sdn Bhd, Malaysia
Karen Stark, CCSL
PatLive, USA
Melissa Schumacher, CCMC
TDS Telecom, USA
Melisa Telles, CCOM
Trojan Professional Services, USA
Steve Wheeler, CCOM
LifeWay Christian Resources, USA
LuAna Hale-Boykins, CCSL
Medco Health Solutions, USA
Mary Cruse, CCOM
Genzyme Genetics, USA
Tom Haas, CCOM
State Farm, USA
Terrace White, CCOM
Defense Logistics, USA
Gerry Barber, CCMC
Deloitte, USA
Alison Furness, CCOM
CAA South Ontario, Canada
Lora Sepkovich, CCOM
American Electric Power, USA
Roderick Watkins, CCMA
AAA Southern California, USA
Lindy Nelson, CCCOM
AAA Oregon/Idaho, USA
Ann Dimery, CCSL
AAA Southern California, USA
Jason Miner, CCMA
Insurance Technologies Corp, USA
Jesus Rodriguez, CCMA
Environmental Systems Research Institute, USA
Cheryl Tan, CCOM
Income Insurance Cooperative Ltd., Singapore
