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Because competent leadership and management most impacts overall contact center performance, CIAC Certification was first developed for the job roles responsible for the leadership and management of a contact center. Introduced in 2003, CIAC Leadership & Management Certification is fostering a new breed of executives and managers in contact centers around the world. Go to Management Designations.
CIAC is presently working on industry standards and certification for representatives, with the same for supervisors and team leaders to follow soon after. Contact CIAC for more information on upcoming contact center certifications.
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