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Because of the importance of quality leadership and management to call center performance, CIAC Certification was first developed for call center strategic and operational management job roles. Introduced in 2003, CIAC Leadership and Management Certification is fostering a new breed of call center executives and managers around the world.
CIAC Certification for customer representatives is presently being pilot tested in organizations worldwide. Go to CIAC Customer Representative Certification for additional information.
CIAC Certification for call center supervisors and team leaders is planned for release in 2009.
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