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Because competent leadership and management most impacts organizational performance, CIAC Certification was first developed for call center leadership and management job roles. Introduced in 2003, CIAC Leadership & Management Certification is fostering a new breed of executives and managers in contact centers around the world. For additional information go to Management Designations.
CIAC Certification for customer representatives is presently being pilot tested in organizations throughout the world. Go to CIAC Customer Representative Certification for additional information.
Certification for supervisors and team leaders is planned for release in mid-late 2009.
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