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Seasoned contact center consultants and training professionals are eligible to test for the CIAC-Certified Management Consultant (CCMC) designation. This designation verifies that a consultant or trainer has mastery-level knowledge of contact center management. It does not validate the quality of delivery of contact center consulting and/or training services.
Value of CIAC Certification Industry Certification
- Validaties your specialized knowledge in contact center management
- Enhances your professional image
- Increases your value and marketability
- Demonstrates your commitment to the contact center industry
How To Get The CIAC Industry Credentiall
To become a CIAC-Certified Management Consultant, candidates must successfully complete testing that validates mastery of the Contact Center Management Consultant Competencies. These industry-defined standards specify contact center management-specific knowledge, skills, and abilities. Competence is assessed in each of the following domains:
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People
- Contact Center Operations
- Customers
- Leadership and Business
Testing for the CIAC-Certified Management Consultant designation consists of four (4) online Knowledge Assessments that are administered by a CIAC-registered proctor at the candidate's workplace or a public testing center. The Knowledge Assessments can be completed one-at-a-time (4 testing sessions) or all together (one testing session). Generally, candidates train and test per competency domain (i.e., one-at-a-time). A passing score of 75% is required on each of the four Knowledge Assessments. Candidates are allowed to retest in the event a passing score is not achieved on one or more of the Knowledge Assessments.
CIAC encourages candidates to complete a set of Self-Assessments as the first step to prepare for certification testing. The Self-Assessments let candidates compare present knowledge and skills against the job role competency requirements in order to identify areas where training and/or job experience may be necessary to ensure successful certification testing. The Self -Assessments also identify the candidate's strongest competency area(s) and logical starting point for certification testing. They can also be used to to conduct a group gap analysis. The Self-Assessments are provided to candidates free of charge upon registration for CIAC Certification.
Recertification is required every three years to maintain an active CIAC-Certified Management Consultant designationl.
Testing Fees for CIAC-Certified Management Consultant
Practice Tests
Register for CIAC Certification
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