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The CIAC-Certified Management Consultant (CCMC) designation verifies expert knowledge of call center business operations. Call center consultants and training professionals (internal and external to an organization) with a minimum of one year job role experience are eligible to test for certification as a CIAC-Certified Management Consultant.
Value of Being A CIAC-Certified Management Consultant
- Recognition as an call center expert
- Validation of specialized call center business expertise
- Enhanced professional image and increased value
- Demonstrated ability to drive best practices
- Commitment to excellence and continuous improvement
 Top 10 Reasons To Become A CIAC-Certified Management Consultant
How To Become A CIAC-Certified Management Consultant
- People Management
- Call Center Operations
- Customer Relationships
- Leadership and Business
Certification testing for the CIAC-Certified Management Consultant designation consists of:
- Four (4) Objective Assessments
The assessments correspond to the four competency domains and each consist of 60-80 multiple choice, scenario-based questions. Testing is delivered online, administered by a CIAC-registered Proctor in a secure environment at the candidate's workplace or a CIAC-approved testing facility. Candidates typically test in one competency domain per testing session; however, any two or more of the assessments may be completed in a single testing session. Certification requires a minimum 75% pass score on each of the four assessments. Candidates are allowed to retest if a passing score is not achieved. Upon request, CIAC provides candidates with feedback to assist retesting preparation.
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Two years are allowed to complete CIAC Certification Testing.
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Upon successful completion of all certification testing requirements, candidates are awarded a Certificate of CIAC Certification that formally recognizes achievement of the CIAC-Certified Management Consultant designation.
Recertification is required every three years to maintain an active CIAC-Certified Management Consultant designation.
Candidates are encouraged to complete the Self-Assessments as the first step in the certification process. The Self-Assessments enable candidates to compare their current knowledge and skills against job role competency requirements to identify areas where training and/or job experience may be necessary to ensure successful certification testing. The Self-Assessments can also be used to identify a candidate's strongest competency area(s) for determining a logical starting point for training and/or certification testing. They can also be used to to conduct a team gap analysis, e.g., to identify the collective competency strengths and weaknesses of a call center management team. The Self-Assessments are provided to candidates free of charge after purchase of CIAC Certification.
Register for CIAC Certification
Certification Testing Fees for CIAC-Certified Management Consultant
Practice Tests
Contact CIAC
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