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CIAC Leadership & Management Recertification

Recertification is an integral component of CIAC credentialing.  It reinforces key objectives underlying CIAC Certification and ensures that certificant's keep their call center expertise current and remain actively engaged in the call center practice and profession. By renewing their certification credential, certificants demonstrate their commitment to high standards of professionalism and continuous learning.   

CIAC-Certified Professionals are required to recertify every three years in order to maintain an active industry credential.  Recertification must be completed prior to the expiration date of  the certificant's current certification.

CIAC RECERTIFICATION PROCESS: 

Rather than certificants completing a knowledge assessment, for recertification purposes CIAC is most interested in evidence certificants are effectively applying their knowledge and skills to achieve successful work outcomes and are actively maintaining the currency of their call center knowledge and skills.

Accordingly, recertification is achieved through a two-part process that requires certificants to:

  1. Write an essay about a significant work accomplishment
  2. Accumulate a required number of professional development credits over the three-year certification cycle

Recertification requirements are specific to the certification designation.  Download recertification requirements for the CIAC Certification Management and Leadership Designations:

  1. CIAC-Certified Strategic Leader (CCSL)
  2. CIAC-Certified Operations Manager (CCOM)
  3. CIAC-Certified Management Consultant (CCMC)
  4. CIAC-Certified Management Apprentice (CCMA)

Download the CIAC Recertification Handbook for more information.

Download CIAC Recertification Registration Form

Contact CIAC for more information 



   CIAC-Recertified

     Professionals 

Pete Herstedt, CCSL

Vice President

AAA OR/ID, USA

 

Lisa Minear, CCOM

Operations Manager

ACS Transportation Group, USA 

 

Todd Arnold, CCSL

Sr Vice President

Duke Energy, USA

 

Larry Eiser, CCSL

VP Call Center Operations

Duke Energy, USA

 

Bill Jones, CCSL

Regional Manager

CSD, USA

 

Traci Beyer, CCOM

Manager Billing Planning & Development

American Family Insurance, USA

 

Susan Steeves, CCOM

Site Director

Wyndham Worldwide, Canada

 

Sue Materi, CCOM

Supervisor Call Center Operations

Montana Dakota Utilities, USA

 

Jim Jandro, CCOM

Service Support Manager

Jostens, USA

 

Jecil Thomas, CCOM

IT Service Desk Operations

Tatweer Corporate, UAE

 

Duke Witte, CCOM

Director, Resource Planning & Management

Wyndham Worldwide, USA

 

Debra Buck, CCOM

Sr Customer Service Manager

Jostens, USA

 

Brian Parkhouse, CCOM

Consulting Analyst

State Farm Insurance, USA

 

Barb Brown, CCOM

Customer Service Manager

McKesson Medical, US

 

Adil Shafi, CCOM

Manager Customer Reporting & Sett Investigation

TD Securities, Canada

 

Rose Du Preez, CCMC

Managing Director

Service Monitor, South Africa

 

Kristin Henderson, CCMC

Reg. Director Learning Dev. & Internat'l. Operations

Wyndham Worldwide, Canada

 

Jean Bave-Kerwin, CCMC

President

JBK Consulting, USA

 

Doragnes Bradshaw, CCMC

Manager Systems Training & Development

AAA National, USA

 

Beverly Burgess, CCMC

Director Customer Support

SXC Health Solutions, Inc, USA

 

Jan Templet, CCMA

Customer Service Trainer

Eatel Corporation, USA

 

Bertha Hamilton, CCMA

Customer Service Billing Manager

Eatel Corporation, USA

 

David Thornton, CCSL

VP Customer Care

Countrywide Financial, USA

 

LuAna Hale, CCSL

Director

Medco Health Solutions, USA

 

Bradley Winne, CCSL

Director Support Services

ParTech, USA

 

James Skjeveland, CCSL

Chief Relay Officer

CSD, USA

 

Shannon Nazario, CCOM

Operations Supervisor

Avon Products, USA

 

Mary Cruse, CCOM

Director

Genzyme Genetics, USA

 

Karin Aeschlimann, CCMC

Switzerland

 

Marianne Glass, CCMC

Director

United Healthcare, USA

 

Lora Sepkovich, CCOM

Customer Solutions Center Manager

American Electric Power, USA

 

Tom Haas, CCOM

Manager Contact Center Strategy

State Farm, USA

 

Elizabeth Lewis, CCOM

Sr VP

National City Bank, USA

 

Terry Lang, CCOM

Senior Operations Analyst

Policy Studies, USA

 

Mary Adney, CCOM

VP Client Services

P3 Corporation, US