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Recertification is an integral component of CIAC credentialing. It reinforces key objectives underlying CIAC Certification and ensures that certificant's keep their call center expertise current and remain actively engaged in the call center practice and profession. By renewing their certification credential, certificants demonstrate their commitment to high standards of professionalism and continuous learning.
CIAC-Certified Professionals are required to recertify every three years in order to maintain an active industry credential. Recertification must be completed prior to the expiration date of the certificant's current certification.
CIAC RECERTIFICATION PROCESS:
Rather than certificants completing a knowledge assessment, for recertification purposes CIAC is most interested in evidence certificants are effectively applying their knowledge and skills to achieve successful work outcomes and are actively maintaining the currency of their call center knowledge and skills.
Accordingly, recertification is achieved through a two-part process that requires certificants to:
- Write an essay about a significant work accomplishment
- Accumulate a required number of professional development credits over the three-year certification cycle
Recertification requirements are specific to the certification designation. Download recertification requirements for the CIAC Certification Management and Leadership Designations:
- CIAC-Certified Strategic Leader (CCSL)
- CIAC-Certified Operations Manager (CCOM)
- CIAC-Certified Management Consultant (CCMC)
- CIAC-Certified Management Apprentice (CCMA)
Download the CIAC Recertification Handbook for more information.
Download CIAC Recertification Registration Form
Contact CIAC for more information
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