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Recertification ensures CIAC-Certified Professionals keep their call center knowledge and skills up-to-date and remain actively engaged in the practice and profession. Recertification is required every three (3) years in order to maintain an active CIAC Certification professional designation and must be completed prior to expiration of the current certification cycle.
Recertification demonstrates a commitment to continuous learning
and high standards of professionalism in the call center
management profession.
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CIAC RECERTIFICATION PROCESS:
For recertification, CIAC is most interested in evidence that certified professionals are effectively applying their call center expertise on the job to achieve successful work outcomes and actively striving to expand their call center knowledge and skills. To demonstrate this certificants recertify through a two-part process consisting of:
- A written essay describing a significant work accomplishment during the 3-year certification cycle
- Professional development credits accumulated during the 3-year certification cycle
Download recertification requirements for:
 CIAC-Certfied Strategic Leader (CCSL)
CIAC-Certified Operations Manager (CCOM)
CIAC-Certified Management Associate (CCMA)
CIAC-Certified Management Consultant (CCMC)
For more information and to register for recertification download the following documents:
CIAC Recertification Handbook
CIAC Recertification Registration Form
Contact CIAC about recertification
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