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CONTACT PROFESSIONAL:  Essential Information For Today’s Contact Center Leaders – Published bimonthly, each issue blends the latest technological evolutions and macroeconomic trends with practical information about contact center human capital, leadership, management, sales, service, and customer satisfaction to impact both bottom- and top-line performance.  Go to www.contactprofessional.com for your free subscription.    
 
CPWire - the official biweekly e-newsletter of Contact Professional provides first-hand management advise and industry news for contact center professionals worldwide. Sign up for a biweekly subscription at www.contactprofessional.com/CPWSubscribe.asp.
 
CUSTOMER MANAGEMENT INSIGHT  - An online journal for customer contact professionals worldwide, is dedicated to providing the essential resources, advice, best practices and solutions to help contact centers provide cutting-edge customer services, optimize contact center resources, minimize costs and maximize the value that their organizations bring to their customers.  Sign-up at www.cmisight.com.  
 
DON’T MISS THESE 2008 CALL CENTER EVENTS:  
 
ICMI Call Center Demo & Conference
May 19-21, 2008
Hotel Intercontinental
Dallas, Texas
1-800-441-8826 
 
Customer Care & Services Forum – CCSF Retreat
June 9-11, 2008
Red Rock Casino Resort & Spa
Las Vegas, Nevada
 
 
9th Annual Call Center Week
June 22-26, 2008
Flamingo Hotel
Las Vegas Nevada
1-800-882-8684
Save 20% on registration courtesy of CIAC - use code IUS_CIAC_#1 when registering. 
 
 
Call Centre Week Canada
August 18-21, 2008
Grand Hotel & Suites
Toronto, Canada
1-800-882-8684
Save 20% on registration courtesy of CIAC - use code IUS_CIAC_#6 when registering. 
 
Annual Call Center Exhibition (ACCE)
September 15-18, 2008
Phoenix Convention Center
Phoenix, Arizona
1-800-441-8826
 
4th Istanbul Call Center Conference & Expo
September 16-18, 2008
Lutfi Kirdar Convention & Exhibition Center, Rumeli Hall
Istanbul, Turkey
 
ICCM Canada - International Call Centre Management Expo
October 6-8, 2008
Metro Toronto Convention Centre
Toronto, Ontario

  

 

“My initial perception going into CIAC Certification was that I would be able to ace this in record time because of my eight years of extensive contact centre experience. Instead, it was an enlightening and challenging experience through which I learned to: (i) adapt my servant-leadership skills to the benefit of my employer, employees and customers; (ii) take my role as an industry professional more seriously; and (iii) more practically reinforce the theoretical side of my contact centre knowledge and skills. 

 

Wayne Perumal

Certified Operations Manager

Telkom Limited

South Africa 

 

 

  

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