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Call Center News |
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CONTACT PROFESSIONAL: Essential Information For Today’s Contact Center Leaders – Published bimonthly, each issue blends the latest technological evolutions and macroeconomic trends with practical information about contact center human capital, leadership, management, sales, service, and customer satisfaction to impact both bottom- and top-line performance. Go to www.contactprofessional.com for your free subscription.
CPWire - the official biweekly e-newsletter of Contact Professional provides first-hand management advise and industry news for contact center professionals worldwide. Sign up for a biweekly subscription at www.contactprofessional.com/CPWSubscribe.asp.
CUSTOMER MANAGEMENT INSIGHT - An online journal for customer contact professionals worldwide, is dedicated to providing the essential resources, advice, best practices and solutions to help contact centers provide cutting-edge customer services, optimize contact center resources, minimize costs and maximize the value that their organizations bring to their customers. Sign-up at www.cmisight.com.
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