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CONTACT PROFESSIONAL:  Essential Information For Today’s Contact Center LeadersPublished bimonthly, each issue blends the latest technological evolutions and macroeconomic trends with practical information about contact center human capital, leadership, management, sales, service, and customer satisfaction to impact both bottom- and top-line performance.  Go to www.contactprofessional.com for your free subscription.    
 
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CUSTOMER MANAGEMENT INSIGHT  - An online journal for customer contact professionals worldwide, is dedicated to providing the essential resources, advice, best practices and solutions to help contact centers provide cutting-edge customer services, optimize contact center resources, minimize costs and maximize the value that their organizations bring to their customers.  Sign-up at www.cmisight.com 
 


  

 

“My initial perception going into CIAC Certification was that I would be able to ace this in record time because of my eight years of extensive contact centre experience. Instead, it was an enlightening and challenging experience through which I learned to: (i) adapt my servant-leadership skills to the benefit of my employer, employees and customers; (ii) take my role as an industry professional more seriously; and (iii) more practically reinforce the theoretical side of my contact centre knowledge and skills. 

 

Wayne Perumal

Certified Operations Manager

Telkom Limited

South Africa 

 

 

  

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