The Call Center School (TCCS) provides a comprehensive and cost-effective way to fill in your “training gaps” in preparation for CIAC Certification testing. 

The Masters Series in Call Center Management is a web-based seminar curriculum that covers the “People Management”, “Operations Management”, and “Leadership and Business Management” competency domains of the CIAC Leadership and Management Certification Track.   Every course in the Masters Series is facilitated by Senior Partners of TCCS who are recognized as industry experts and are well-versed in how to make your on-line learning both a valuable as well as enjoyable experience.

CIAC Certification Content and Practice Tests.  The Masters Series courses were designed with CIAC Certification in mind.  CIAC Certification content is covered in the learning objectives of the seminars and practice tests at the end of the seminars are another way to help test your knowledge and prepare you for CIAC Industry Certification testing.

TCCS will personalize any combination of Master Series topics to deliver at your site to meet the unique learning needs of your organization. 

Contact The Call Center School at 615-812-8400 or www.thecallcenterschool.com for a complete information, course offerings, schedules, and costs.

The Call Center School   www.thecallcenterschool.com

Contact: Penny Reynolds Penny.Reynolds@thecallcenterschool.com
Telephone: 615-812-8400Program Media:  Web Seminar; On-Site Classroom; Customized Courses