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CIAC Certification Training

As of June 2011, CIAC Certification is licensed exclusively by International Customer Management Institute (ICMI).

 

CIAC Certification training is available in a variety of delivery formats and can be mixed-and-matched between delivery formats to accommodate every learning need.   Training is provided bundled with CIAC Certification testing, assuring the greatest value for your learning resources. 

Go to  http://www.icmi.com/certification for information on CIAC Certification training.

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CIAC Certification provides a framework for call center leaders, managers and professionals to develop mastery level competency specific to their job role.