“CIAC has created a truly comprehensive certification that covers the critical areas of our profession.  The certification process and specificity of the four assessments enabled me to demonstrate proficiency in contact center management that complements my seventeen years of industry experience.” Alem Abate, CIAC – Certified Management Consultant (CCMC) Senior Engineer, Global Customer Experience – Orbitz Worldwide, USA    Read More Testimonials

New Recertified Professionals

NEW!!!

Customer Representative Certification  

Practice Tests

Why Get CIAC-Certified